FREQUENTLY ASKED QUESTIONS

FAQS

  1. All

Connected Services consist of the Lexus Link+ app on your mobile device and the multimedia system in the vehicle. Each suite is host to its own set of features that make driving safer and more fun, both in and out of your car.

 

The Lexus Link+ app lets you communicate with your car, wherever you are. You can plan journeys, locate your parked car, find information on when your car is due to receive maintenance, check your vehicle data and receive important notifications, as well as control climate system, doors and hazard lights of your car remotely.

 

Multimedia allows you to connect your smartphone (compatible with iOS & Android) to your car*. Your favourite apps, like Spotify, WhatsApp, Audible, Google Maps and Waze, can be used in your car, and controlled via Siri Voice Assist or OK Google. Multimedia also gives you access to useful information like real-time traffic alerts and speed camera alerts and allows you to search for points of interest in the navigation system.

 

*for select models

For more details about function availability by model please get in contact with an Authorized Dealer or check the information on our local Lexus website.

If you buy a second-hand Lexus that supports Connected Services, you can activate Connected Services directly from your Lexus Link+ app given that you can prove physical access to the car (via mileage verification process or QR code scanning). Please visit your retailer to change the ownership of the car to your name in order to enjoy the full functionality of the app.

The Lexus Link+ app is tied to the vehicle identification number (VIN) of the car and the owner of the car, so you’ll be the only one able to use the Connected Services for that car.

With a Lexus Link+ account, you can manage your multimedia system, and receive useful insights on your car through the Lexus Link+ app and the Portal/Personal Site.

Yes, Connected Services can be added to multiple accounts but can only be activated and active on one account at any one time.

Connected Services consists of the Lexus Link+ app and Multimedia. Each suite is host to its own set of features and must be activated separately.

 

A quick way to check if Connected Services is active, is to check if your last trip details are displayed on the home screen of the app.

 

If you are unsure whether your Connected Services are activated, first select the correct car from My Garage, then click on Connected Services centre. Then you will see all services available for the car and their activation status. Then, follow the flow to activate the Connected Services that are available for your vehicle.

 

To activate Lexus Online connect your smartphone with your car, using either Bluetooth or Wi-Fi tethering, then click on the Setup tab. From there click on the Online tab, then the Lexus Online tab, and choose an existing account. Then enter your Lexus Link+ credentials. 

 

Entering your details will start your 3 years of free service. You can check the expiration date of your Multimedia subscription via Customer Portal.

 

If you don’t have an existing account, you can directly create one in your car, by choosing the New Account option.

 

On vehicles equipped with Lexus Smart Connect, you can easily scan the QR code generated on the Head Unit with the Lexus Link+ app or alternatively introduce it manually into the app. Then activate the smart services in the Connected Services centre on the Lexus Link+ app.  

 

For more information please see our How-to videos.

The account details are the same for the Lexus Link+ app and Customer Portal. On both platforms the password can be changed. 

 

To change your password go to the login screen and select Forgot Password.

  • Cancel Connected Services Subscription and remove the car from your account in the application.
  • Remove User Profile from Multimedia head unit.
  • Don’t delete your account, as any future Lexus cars you may own can be added to the account. Don’t forget to inform the new owner of the car that the vehicle is equipped with Connected Services.

Connected Services will stop if the Vehicle Identification Number (VIN) is removed from your account.

Connected Services are included with the purchase of any Connected Services compatible Lexus vehicle, for a span of ten years.

 

Connected Services for vehicles equipped with Smart Connect is included for a span of 4 years.

 The Connected Services of the Lexus Link+ app will function for 10 years. Lexus will cover the cost of data used to provide Connected Services for 10 years, but the Lexus Link+ app will function even without Connected Services.

You need to enter your credentials into the multimedia unit of your car. You’ll then need to link your multimedia to the Vehicle Identification Number (VIN). Next you need to tether Bluetooth, to connect the car to the internet. The My Destinations feature will now work. 

 

For more information please see our How-to videos.

Yes and no. A car can be added to multiple accounts but only one account can access Connected Services at any one time or any other personal data.

The account is shared between the Lexus Link+ app and Customer Portal. On both platforms an account can be created from the login screen. After the creation of an account you will receive an activation email which you have to confirm before you can access your account and add your vehicle(s).

You can manage your ToU through the Data Privacy Portal section in your account.

You can consult your Privacy Notice through the Data Privacy Portal section in your account.

Stay a step ahead while driving with a wide range of functions and get to your destination on time. Tune in to diverse events on the road and find available fuel stations and parking spots (on or off-street). Drive worry-free with internet updated navigation.

Usage Based Insurance  considers your driving habits and provides a score to the driver based on these habits. The driver is then rewarded for safer and smoother driving—with savings on their insurance renewal premiums. It is a fun way to become a better driver and save money. For more on UBI see: https://www.lexus.eu/buy-and-offers/insurance

FHI encourages you to make the best use of your hybrid and rewards you for driving safely in electric mode—with savings on your insurance renewal premiums. For more on FHI see: https://www.lexus.eu/buy-and-offers/insurance

You decide what data you share with Lexus. You can control this at any moment in the Data Privacy Portal and can withdraw your consent when you want to.

You may use your smartphone as a key to access and drive the vehicle. Certain vehicle models are equipped with the Smart Digital Key feature, (please Consult your Local authorized retailer for more information) which allows you to register the feature through the smartphone’s Bluetooth using the Lexus Link+ app.

 

A smartphone set up for Smart Digital Key, with Bluetooth enabled and the Lexus Link+ app open or running in the background, is recognized and connected to the vehicle within close distance. This allows for unlocking, starting, and locking the vehicle remotely with your smartphone or by just touching the door handle.

 

Note:

  • Please have the Smart Key/Physical Key or Key Card as a backup for vehicle access.
  • Smart Digital Key requires an active trial/subscription to Lexus Smart Digital Key .

Register an account via the Lexus Link+ app to begin your Digital Key setup. Ensure you have active Standard Connectivity with Smart Digital Key Trial/subscription. 

 

Follow the steps in the Lexus Link+ app to set up the Smart Digital Key to your smartphone and your vehicle. Test the unlock, start, and lock functions to confirm the setup process was successful.

 

You can review your vehicle’s features and capabilities from within the Lexus Link+ app or consult your Local authorized retailer for more information.

To get started with the Digital Key setup, please have the physical key and access to the vehicle.

 

  1. In the Lexus Link+ app, ensure a trial or paid subscription to Smart Digital Key is active and Standard connectivity is operative.
  2. Press ‘Set Up My Digital Key’ on the Lexus Link+ app home screen.
  3. Enable Bluetooth and Biometrics verification in your smartphone. This step will be skipped if Bluetooth and Biometrics verification were enabled in the past.
  4. Verify your smartphone number by entering the 6 digit code received via SMS. This step will be skipped if the smartphone number was verified in the past.
  5. Please enable only one data connection, WIFI or Mobile, prior to the next step.
  6. Allow your smartphone to download the Digital Key.
  7. Review the information provided in the Lexus Link+ app on the pairing process.
  8. With vehicle on, place physical key over the ‘Start’ button for two beeps.
  9. Allow the Lexus Link+ app to access your Bluetooth, press ‘Pair’.
  10. Allow the connection to complete.
  11. A successful setup will display a ‘Digital Key setup complete’ message.

 

Please consult the 'How to' videos for more detailed information.

Ensure a trial or paid subscription to Smart Digital Key is active.

 

  1. Press ‘Digital Key Settings’ on the Lexus Link+ app home screen. You can share up to 4 Digital Keys using the Lexus app.
  2. Press ‘Share Digital Key’.
  3. Input the new user’s first name, last name, and phone number or add from the smartphone contacts.
  4. Press ‘Share’ and confirm ‘Share Key’.

 

You will receive a notification regarding the response to the Digital Key invitation. At any time, you may remove the shared Digital Key access.

 

Please consult the 'How to' videos for more detailed information.

You can share up to 4 Digital Keys (on top of the owner's access) using the Lexus Link+ app. 

An invitation for a shared Digital Key will be received in the form of an SMS, with link to the LexusLink+ app. 

 

  1. Press the link within in the SMS.
  2. The Lexus Link+ app will open and prompt to ‘Accept’ or ‘Decline’ the Digital Key invitation*.
  3. Press ‘Accept’ to receive the shared Digital Key.
  4. Enable Bluetooth and Biometrics verification in your smartphone. This step will be skipped if Bluetooth and Biometrics verification were enabled in the past.
  5. Verify your smartphone number by entering the 6 digit code received via SMS. This step will be skipped if the smartphone number was verified in the past.
  6. Please enable only one data connection, WIFI or Mobile, prior to the next step.
  7. Allow your smartphone to download the Digital Key.
  8. A successful setup will display ‘Digital Key setup is complete’.

 

*NOTE: New Lexus Link+ app users must complete the registration process to create an account prior to accepting a Digital Key invitation.

Please contact your local customer support.

Smart Digital Key provides two unlock/lock methods:

 

i)  Remote unlock/lock --> Available when the Smartphone is within 10m range

  • Press on the 'unlock' or 'lock' icons on the Lexus Link+ app home page.

 

ii)  Passive unlock/lock* --> Available when the Smartphone is within 3m range

  • Touch the door handler to unlock and lock your vehicle.

 

*NOTE: Locking your vehicle is not possible if the phone is left inside, an acoustic signal is notifies you about it.

 

In case you want to intentionally leave your phone inside your car and the Smart Digital Key is active, please make sure you carry your physical key and you disconnect your smartphone's Bluetooth before locking your vehicle.

Once the Digital key is connected to your smartphone, it can't be used by anyone else or tampered with. The car's system makes sure that the key is strongly tied to your phone and can't be stolen or intercepted.

 

BLE communication technology used for Smart Digital Key is more modern and therefore more robust against thief attacks than the classic physical keys:

 

  •  Encrypted communication for a secure connection.
  •  One-time keys used to protect each communication exchange.

If your vehicle is equipped with Smart Digital Key, the feature will be available as a service in your Lexus Portal/Lexus Link+ app.

 

Please note that feature availability may vary among vehicle models, grades and according to market availability. Please consult with your local Lexus dealer for additionnal information.

Smart Digital Key has 3 range of proximity detection:

 

  1. Remote unlock/lock is available when the Smart Digital key is detected within 10m range.
  2. Passive unlock/lock* is available when the Smart Digital Key is detected within 3m range  .
  3. Engine start is available when the Smart Digital Key is detected within the vehicle.

 

*NOTE: Touch the door handler is required to unlock and lock your vehicle.

The Smart Digital Key is supported on:

 

  1. iOS devices with version 15.0 or higher.
  2. Android devices with version 12 or higher.

 

The Smart Digital Key is NOT supported on:

 

  1. Devices from the brand Huawei (Huawei launched their own HarmonyOS operating system in June 2021).
  2. Devices without biometric strong authentication:
    • Samsung Galaxy (A.10, 20 and 30).
    • LG K. (20, 30 and 40).
    • Moto E. (6 and 7).
    • Nokia (1.3 and 2.3).

Smart Digital Key uses Bluetooth connectivity with the Lexus Link+ app running in background and within proximity to vehicle for access. Whereas Remote Control through the Lexus Link+ app allows you to remotely lock/unlock the vehicle over Internet while requiring a physical key for drive-off capabilities.

No, if your smartphone is set up for Smart Digital Key with Bluetooth enabled and the Lexus Link+ app open or running in the background, the Smart Digital Key can be used to lock and unlock the vehicle by simply touching the door handle or to start the vehicle by placing the smartphone on the centre console or wireless charger.

Install Lexus Link+ app on your new smartphone and sign in with your existing account. 

 

You will see that on the Lexus Link+ app home page the ‘Digital Key Settings’ button is now replaced by ‘Set Up My Digital Key’.

 

Press ‘Set Up My Digital Key’ and follow the same steps as you followed to setup your Smart Digital Key for first time.

 

NOTE: In order to transfer your Smart Digital Key to a new smartphone you cannot disable Smart Digital Key from your previous smartphone and your Smart Digital Key Trial or subscription must be active.

i) Remove invited driver* access by Smart Digital Key owner:

 

  1. Press ‘Digital Key Settings’ on the Lexus Link+ app home screen. 
  2. Swipe left over the name of the invited driver you would like to remove and press the bin icon.
  3. Confirm 'Remove'.

 

You and the invited driver will receive a notification regarding the Digital Key removal.

 

*NOTE: If the invited driver is driving while its access is removed, the vehicle doesn't stop. Invited driver access removal becames effective once the vehicle is switched off.

 

ii) Remove invited driver access by Smart Digital Key invited driver:

 

  1. Press ‘Digital Key Settings’ on the Lexus Link+ app home screen. 
  2. Press ‘Remove Digital Key’ and confirm 'Remove'.

 

You and the owner will receive a notification regarding the Digital Key removal.

 

Please consult the  'How to' videos for more detailed information.

To get started with the Digital Key deactivation, please have the physical key and access to the vehicle.

 

  1. Press ‘Digital Key Settings’ on the Lexus Link+ app home screen. 
  2. Press ‘Deactivate Digital Key’ and confirm 'Deactivate'.
  3. Review the information provided in the Lexus Link+ app on the deactivation process.
  4. A successful deactivation will display a ‘Digital Key Deactivated’ message.

 

Please consult the 'How to' videos for more detailed information.

Claiming vehicle entitlement, as Smart Digital Key invited driver, will deactivate Smart Digital Key and remove all Digital Keys (owner and shared)!

 

In case you do it by mistake or intentionally, you have to follow the setup process to re-activate your Smart Digital Key.

Smart Digital Key functions don't work when the battery of the phone is depleted.

Unlock and Lock functions of Smart Digital Key work when your car is equipped with an after market immobilizer.

 

Engine Start function of Smart Digital Key doesn't work when your car is equipped with an after market immobilizer.

 

In case you want to use Smart Digital Key in combination with your after market immobilizer, please make sure to carry your immobilizer transponder.

Once the Smart Digital Key is setup, you can delete it from the vehicle's multimedia system

 

  1. On the Multimedia main dashboard, go to the setting icon, then scroll down and  tap on “Info & security”.​
    1. From here, you will be able to see in the Digital Key settings, if Digital Key is active.
  2. Tap on “Remove digital Keys”, this will initiate the removal process.
  3. You must confirm your intention to remove your Digital Key and place your key fob on the Start button.
  4. A successful deactivation will display a ‘Digital Key Deactivated’ message.

 

Please consult the 'How to' materials for more detailed information.

If you feel that the Digital Key is not detected well enough while outside or inside the vehicle, it is possible to customize the range of detection of the key. ​

 

  1. Press ‘Digital Key Settings’ on the Lexus Link+ app home screen. 
  2. Press on "Customise Range".
    1. The Digital Key already has settings from the factory that should suit most drivers. What could impact the detection is how you carry your smartphone - Is it in a back pocket? In a purse? Or just carried in your hand?​
  3. Choose between three different sensitivity levels depending on your personal preferences and press on "Save".​
  4. A successful sensitivity update message will be displayed.

 

Please consult the 'How to' materials for more detailed information.

It might be that your Smart Digital Key is not in range, signal strength is not enough to allow remote unlock/lock or that the Bluetooth of your smartphone is switched off . 

 

  1. Go to your smartphone settings and verify that your Bluetooth is ON.
  2. Take your smartphone out of your pocket or Bag and touch the door handler to unlock or lock your vehicle.

Smart Digital Key is not in range or signal strength is not enough to allow remote unlock/lock. 

 

Position your smartphone on the centre console box or wireless charger.

Your Smart Digital key could work without network coverage. However, you should login to the app before going to an area with a poor network (to ensure the app is running in the background).

No, a Digital Key will not work efficiently if the app is installed in the private space. Please ensure that while using the Digital Key service, the Lexus Link+ app is not installed in the private space.

Yes, you can easily start a charging session for your cars. However, if you wish to schedule a smart charging session, this is only possible through the Lexus Link+ app. Select the car you wish to charge and follow the steps in the app.

Simply open the Lexus Link+ app, select the car you wish to charge, and the way you want to charge it.

Your RFID card needs only to be paired with your changer once for you both to use it independentally. 

Yes it can. The 1st user will have full access to features and settings. Subsequent users will be ‘guests’, able to charge their vehicles. 

 

Follow these steps to add Lexus HomeCharge to your Lexus Link+ app:

 

  1. Open Lexus Link+ and select 'My Garage'.
  2. Select 'Chargers' and 'Add chargers'.
  3. Type or scan the Lexus HomeCharge serial number.
  4. Enter the PIN code and a nickname.
  5. Tap 'Access & Sharing' to add or remove users.

Please visit the FAQ section of the website https://www.Lexus-charging-network.eu/ (Opens in new window)

Yes. If your vehicle model or smartphone is not eligible for the Lexus Link+ app, you can still access the Lexus Charging Network services for your Lexus PHEV and BEV vehicle by using your RFID charging card and the web portal https://www.Lexus-charging-network.eu/ (Opens in new window), where you can fully manage your account. See the onboarding flow in the link.

On the map available on the web portal, you can find detailed information about each charging station, including real-time availability, charging prices based on the tariff, types of plugs, authentication methods, ratings, operator information, and opening hours. You can search for charging stations by applying filters.

If your vehicle is eligible for the Lexus Link+ app, you can unlock charging stations by scanning the QR code or by typing the station ID in the app. Without the app, you can use your RFID card for authentication. Be sure to check in advance whether the charging point accepts RFID cards for authentication – this information can be found in the detailed information for each charging station in the map section.

You can use your Lexus Charging Network RFID card to unlock the charging station. 

Make sure to check in advance if the charging point accepts RFID cards for authentication. Detailed information for each charging station can be found in the map section at https://www.Lexus-charging-network.eu/ (Opens in new window).

If you are unable to start a charging session, please consider the following recommendations:

 

  • Check through the app whether the charge point is available or out of order
  • For app authentication, please first verify whether the charging station supports authentication through the app or QR code. You can find this by clicking on the charging station in your app. If it does, use the ""Start"" button in the app instead of scanning the QR code on the charging station.
  • In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.

 

If the issue persists, reach out to the customer service hotline for the Lexus Charging Network, located under the "Contact Support" section on the Lexus Charging Network portal https://www.Lexus-charging-network.eu/ (Opens in new window).